1 - Preamble

 

These General Terms and Conditions of Sale, detailed here after, describe the contractual conditions applicable to the supply of services offered by the business Les Mondes de Loulou to its clients, private or professionals.

 

L’entreprise individuelle Les Mondes de Loulou, here after named “Les Mondes de Loulou” is represented by Florence Guyon. 

Head quarter situated 19 route des Aubessas, 30340 Rousson. 

SIRET n°93457635600018. 

Contact : lesmondesdeloulou@gmail.com 

Website : Les Mondes de Loulou | nutritionniste canin, éducateur canin 

Web host : Wix Online Platform Limited, Adresse : 1 Grant’s Row, Dublin 2 D02HX96, Ireland. 

 

 

2 - Object 

 

These general terms and conditions aims to describe the terms and conditions of service sale between Les Mondes de Loulou and its clients. They describe the totality of obligations and rights of the parties and rules exclusively their relations.

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These general terms and conditions detail the obligations of the parties in their entirety. This way, the client is considered as accepting them without reservation.

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In advance to the conclusion of the service contract, these general terms and conditions have been provided to the client.

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These general terms and conditions prevail over any other conditions, except those that have been expressly accepted by the client.

 

These general terms and conditions can be modified without warning and at any moment. The applicable general terms and conditions are those in effect at the date of the order by the client.

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3 – Commande 

 

 

Prices indicated on the website lesmondesdeloulou.com are given for the purpose of information and do not constitute commitment. They can be modified at any time, without warning. Prices are given including all taxes.

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Private : 

 

Order is done by email or phone and lead to quotation send to the client. Acceptance of the quotation by the client implies acceptance of these general terms and conditions, attached to the quotation. After acceptance of the quotation by the client, the order is confirmed and the service is done at a date validated with the client in the month following the order. Considering follow-ups or package orders, the first meeting is set at a date validated with the client within the month following the confirmation and other meetings are set, following a schedule made with the client and accepted by the client.

 

Considering the Nutrition Follow-up, payment is done by bank transfer. Payment is done after confirmation of the order et must be done before the first meeting.

 

Considering the Behavioural Assessment, Training Package of 5 or 10 sessions, payment can be done by cheque, cash or bank transfer. Payment is done after confirmation of the order and must be done before or during the first meeting/the Behavioural Assessment. Considering Training Package of 5 or 10 sessions, payment can be staggered according to a payment plan created with the client.

 

Professionals (Nutrition Follow-up Breeders) : 

 

The order is done by phone call or email and lead to quotation sending. Quotation's confirmation implies acceptation of these general terms and conditions, attached to the quotation.

 

Nutrition Follow-up's terms are defined with the client and start within the month of the order's confirmation.

 

First payment is due within the month following order confirmation. Payments are staggered according to the payment plan created with the client during quotation and tacitly accepted when confirming quotation. Reduction, discounts, are defined with the client when creating the quotation and tacitly accepted when confirming the quotation.

 

 

4 - Services 

 

Nutrition Follow-ups are not a substitute to veterinary exams or follow ups and are given as nutritional advices. Les Mondes de Loulou cannot, in any case, be held responsible of adverse effect from the new diet if health informations of the dog are missing or incomplete, if the dog develops a disease afterwards, with no relation to the diet, if the client do not follow the advices given during the follow ups.

 

Behavioural Assessment and Training Packages of 5 or 10 sessions are proposed in a context of training or rehabilitation of the dog. They are no substitute for veterinary exam or follow ups and these are recommended before any rehabilitation work in reactive dogs. Les Mondes de Loulou reserve the right to interrupt the contract if the client constitute a risk for others safety by refusing some instructions.

 

Nutritional Follow-up Breeders are individualized for the client and inside the breeding. Veterinary issues encountered during gestation cannot be attributed to Les Mondes de Loulou unless deficiency is proven in the gestating bitch and/or the puppies during the nutritional follow-up, deficiency that cannot be previous to the nutritional follow up. Nutritional Follow up Breeder is no substitute for veterinary exam or follow up.

 

 

5 - Retractation 

 

The client has a retractation right of 14 days after confirmation of the order. Any service done will be charged. Refund is possible if the service is not finished a the date of the retractation. For a partially finished service, refund intervene on the part of the service that has not been done yet.

 

 

6 – Case of emergency

 

Any circumstances that are independent of the will of the parties and forbidding contract execution in normal conditions are considered causes of exemption of the parties' obligations and lead to the contract's suspension.

 

Will be considered case of emergency any unpredictable, unavoidable occurrence or circumstance independent of the will of the parties and that cannot be prevented by the parties despite any raisonnable effort possible.

 

The partie calling on circumstances described above must immediately inform the other partie of their occurrence.

 

Parties will come together to examine the repercussions of the event and agree on the conditions in which the contract will be pursued.

 

 

7 – Late payment

 

A late payment of one month or more in comparison to the payment plan created with the client, private or professional, will be increased according to the legal interest rate.

 

Les Mondes de Loulou reserves the right to interrupt a contract if the late payment exceed three month, if the client, private or professional, is the subject of regular or repeated late payments (three month late or more).

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8 - Litigation resolution

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Règlement en ligne des litiges | Commission européenne (Online litigation resolution, European Commission)